 | Up a level |
- JACS Subject Classification (745)
- Business and Administrative studies (35)
- Management studies (12)
- Management studies not elsewhere classified (1)
- Management studies (12)
- Business and Administrative studies (35)
Group by: Creators | Item Type
Jump to: Article
Number of items at this level: 1.
Article
Klaus, Philipp "Phil" and Edvardsson, Bo and Maklan, Stan Developing a Typology of Customer Experience Management Practice - From Preservers to Vanguards Klaus et al. (2012). Conference Proceedings The 12th INTERNATIONAL RESEARCH CONFERENCE IN SERVICE MANAGEMENT.
