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Klaus, Philipp "Phil" and Edvardsson, Bo and Maklan, Stan Developing a Typology of Customer Experience Management Practice - From Preservers to Vanguards Klaus et al. (2012). Conference Proceedings The 12th INTERNATIONAL RESEARCH CONFERENCE IN SERVICE MANAGEMENT.
Thurman, Neil J (2007) The globalization of journalism online: A transatlantic study of news websites and their international readers. Journalism: Theory, Practice & Criticism, 8 (3). pp. 285-307. ISSN 1464-8849